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Shipping Policy

Thanks for your order. We always try to deliver your order as soon as possible. Please check the shipping information as follow.

Shipping Cost:

We have multiple options for international delivery, depending on your country and the delivery options on the checkout page you choose.
 
Shipping rates vary based on the product (size and weight), destination, and store promotion. 
 
If applicable, the final shipping cost will be displayed in the checkout process – after entering your shipping address and before you commit to the pay.
 
If you have any questions regarding our Shipping Policy please don’t hesitate to contact us at support@surronbike.co.
 

Delivery Time

Note: Total Delivery Time=Processing time + Shipping time

      Processing time

 Usually we need 2-5 business days normally to process your order after the order is confirmed.

     Shipping time

Shipping time varies by location. These are estimate time for reference:
 
 
Free Shipping Estimated Shipping Time  
Estimated Shipping Time  
Location
Epack shipping ( China Post)
Express shipping (DHL TNT FedEx)
United States
7-30 Business days
4-8 Business days
Canada, Europe
10-30 Business days
4-10 Business days
Australia, New Zealand
10-30 Business days
4-10 Business days
Central & South America
15-30 Business days
4-10 Business days
Asia
7-30 Business days
3-8 Business days
Note *This doesn’t include our 2-5 day processing time and orders may be delayed due to customs clearance.

Shipping carrier:

You can choose China Post or DHL, TNT, FedEx on the checkout page.
 
No Server Shipping address:
Excluding remote areas(e.g. Alaska, postcode 99501…99950) and military addresses (e.g. APO, FPO postcode 96384), and overseas island addresses (e.g. Reunion island, postcode 97400…97480; Guam island, postcode 96910…96931, etc).

Remote Areas

If your shipping address is a remote address (confirmed by the logistics provider), then we will contact you to pay the additional remote shipping cost, otherwise the package will not be processed. In this case, we will cancel your order and offer a 100% refund for you.
 
 
Note: The remote area of each logistics provider is different, please refer to the latest announcement on the official website of the logistics provider.
 
You will receive an email once your order ships that contains your tracking information or you may review your order and shipping & handling information on your surronbike.co account if you have registered.
 
Usually, the shippers need 2-5 working days to process the order, after the package is sent out from our warehouse, the tracking number from the Shipping Provider (FedEx, DHL, UPS, TNT, or USPS) will be synchronized to our Tracking System in 1-2 working days.
 
For details tracking information, you can check it on the following website
  1. 17track: https://t.17track.net/ (recommend, all-in-one shipping track)
And due to the global epidemic, there may have an additional 2-5 business days delay when the package ship to some countries and regions.
 
If your order’s tracking number was still not updated after 7 days (one week), or you can’t see the tracking result, please contact us directly through the Order Confirmation Email, and our support team will help to check the order’s status and the package’s location for you.

Customs And Import Duty

Note: All international orders are subject to customs and duty fees as defined by the country of import. Import duties, taxes, and charges are not included in the item price or postage cost, due to the different policies in different countries. All fees must be paid by the parcel recipient.
 
In general, there only a small number of countries need to clear customs. 
Any delivery dates provided are estimates. 

Customer Service

For more shipping information, please contact us at support@surronbike.co. We will get back to you in 24 hours.