Return & Refund
If you are not satisfied with the articles you received, or there is any quality problem with the items, we guarantee to accept return request within 30 days after delivery.
Please note: we only accept items purchased from surronbike.co
Please us at email@example.com advance with your order information before returning any items.
Tell us the details of your order in the email: your name, order number and your return reason.show the photos of item(s)quality-related issue or wrong size etc.
Items must be unused, undamaged and in original packaging with all the original labels, ensure that all articles in the package are intact! You can return the item(s) within 30 days of delivery for a refund or exchange. The buyer is responsible for return shipping costs and any related expenses, except for the quality issue. Proof of defective item required. Please send an email to firstname.lastname@example.org
Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance to the return conditions.
We will refund you in a week after we received the parcel. Customers should assist us to get the returned parcel status and updated information.
1. Items received within 30 days.
2. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
3. We do not accept returned items that are sent back by you directly without checking with us first.
4. All costs incurred by the return shall be borne by the customer.
Need a different size, color, or pattern? Have a hassle-free exchange as long as it is in stock.
1: Purchase can be exchanged within 30 days from the delivered date.
2: Items must be unused,undamaged and in original packaging with all the original labels,ensure that all articles in the package are intact.if not,the buyer is responsible for all program.
Items that do not meet these criteria will not be considered for exchange.
The return shipping cost is depends on the weight and value of your parcel, we advise that you ask for local post office for details.
If the customer chooses express shipping, like FedEx, DHL, TNT logistics and the customer chooses to actively reject the package, the package will be directly destroyed, and surronbike.co will not make any compensation for this.
To get the address information please contact our customer service.