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FAQs

We offer different shipping way. Shipping rates vary based on the product (size and weight), destination, and store promotion. 
You can check the cost on the checkout page.
A tracking number will be emailed to you after your order is shipped.
Total Delivery Time=Processing time(2-5 business days) + Shipping time(Epack: 7-30 business days; Express shipping: 4-10 business days ). You can choose the shipping way on the checkout page.
Please note that orders can be delayed due to customs clearance. 

Note: All international orders are subject to customs and duty fees as defined by the country of import. Import duties, taxes, and charges are not included in the item price or postage cost, due to the different policies in different countries. All fees must be paid by the parcel recipient. In general, there only be a small number of countries need to clear customs.

You will receive an email with a tracking number and a link where you can track your order after the order is shipped. Please check your bulk or spam folder, if you did not receive this email or contact us at support@surronbike.co.
Once you receive your tracking number, orders can be tracked by going to our Order Tracking Page.
Unfortunately, we currently don’t offer exchanges. In order to make the returns process as efficient as possible, we only offer refunds. So you can get a refund and then purchase the item that you want instead.
You have 30 days from the day that you received your item to return it to us for a full refund. Only as long as the products are unused and have all the original packaging.
If you need a different item, you will need to place a new order. You will be notified via email when we have processed your refund.
Please contact our within 7 days after receiving the item, by sending an email to support@surronbike.co. Please include your order number, email address or phone number, that you used when you made the purchase.
Please also describe the problem and provide pictures. We will send you a new item or fully refund you, which ever you prefer.

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